2020上半年商务英语准考证打印入口
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2020上半年商务英语准考证打印入口
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商务英语BEC中级听力辅导
Section Two
( Questions 18 – 22 )
• you will hear another five short pieces.
• For each piece, decide what the speaker is trying to do.
• Write one letter ( A – H ) next to the number of the piece.
• You will hear the five pieces twice.
18._________________
19._________________
20._________________
21._________________
22._________________
A place an order
B make a complaint
C change an appointment
D give a warning
E explain a delay
F thank someone
G make an arrangement
H reject an offer
答案：BGFEC
Tape scripts:
18. This is the third time I've called about this. It's a complete waste of my time and my staffs time. When we ordered the photocopier from you, you assured us it would be installed by one of your engineers and set up ready for use. Well, all your engineer basically did is plug it in and that was that. And now every time we switch it on, we get a warning message. But we don't know what it means because your man didn't even leave us a copy of the manual.
19. Before we begin, I've been asked to tell you that Dr Jones has been delayed. That means he won't make it in time for his presentation on 'Dealing with Complaints'. Unfortunately, this means we've had to cancel the session and anyone who signed up for it should now choose between the other two sessions which are running this afternoon. Thank you. And now I'll hand you over to Kate.
20. I'm just ringing to tell you about the positive feedback we've had on the presentation you gave the other day. I really appreciate you stepping in like that at the last moment. I know you were a bit nervous, but I'm very grateful you agreed to do it. And looking at the feedback forms, it seems the only complaint was about the size of the room. So, well done!
21. I've checked with the Warehouse Manager and it seems there was a mix-up with the transport documents and your order was somehow sent to Gatwick instead of Heathrow. By the time the driver got back to Heathrow, he'd missed the next flight out. And then there was an announcement cancelling the last flight due to technical problems. Anyway, your order will be on the first plane tomorrow.
22. Hello, David. This is Tina Woodhouse. I was just calling to say I'm actually busy on the 15th, so I won't be able to see you in the morning. In fact, I'll be out all that week. So, I was wondering, rather than delaying things any longer, could we bring everything forward to the 14th? If that's OK. for you, perhaps you could call me. My extension's 349.
5 FUNCTION 1) 人员：security guard, receptionist, typist, (dictate), secretary, assistant badge 胸卡 salesperson, shop assistant, consultant, advisor, analyst, researcher too fussy/picky 挑三拣四的 expert, specialist, operator, cleaner, courier(通信员，联络员) engineer, machinist, technologist, technician 问题：problem, trouble, failure,breakdown,crackdown,out of order engineer 工程师 machinist 机械师 technologist 技术人员 technician 技工 tech-support 技术支持 trainer, trainee session 一次课 participant 参与者 fee 费用
seminar(座谈 会)，presentation, discussion, workshop group(分组) airhostess, stewardess(空中小姐) check in, luggage, case, purse, take off, land, arrive, board, window seat, aisle seat, briefcase(公文包) suitcase(拉杆箱) 住宿：预约 reserve/book 入住 check in 登记表 registration card room double room/twin room suite 套房 executive room 行政间 facility wake-up call, laundry, courteous bus(礼仪车), airport shuttle, river taxi 部门：headquarters, head office(总部)，subsidiary, branch, office(分公司)
2) 设备 printer(打印机), photocopier(复印机), fax(传真) answering machine(答录机) , projector(投影仪),scanner(扫描仪) paper shredder(碎纸机), video player, video recorder duplicate 复印 OHP 投影仪
6 IC 文件 bank statement 银行清算单 bank account(银行帐户), current account(活期帐户), deposit account(定期帐户) transfer 转帐 cash 现金 cheque 支票 interest rate 利率 exchange rate 汇率 bank holidy 银行假日 financial statement 财务报表 balance sheet 资产负债表 assets 资产 liabilities 负债 equity 权益 current assets 流动资产 fixed assets 固定资产 invisible assets 无形资产 profit and loss account 损益表 income statement revenue 收入 cost 成本 expenses 开支 net/gross income 毛/净收入 expenses claim form 报销申请表 reimburse，reimbursement 报销
PART TWO
Questions 13-22
Section One
(Questions 13-17)
You will hear five short recordings.
For each recording, decide which type of document the speaker is talking about.
Write one letter (A-H) next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay the recordings.
13 ……………………………………
14 ……………………………………
15 ……………………………………
16 ……………………………………
17 ……………………………………
A an invoice
B a price-list
C a bank statement
D a receipt
E a company cheque
F a balance sheet
G a contract
H an expenses claim form
答案：EBGFA
Tapescripts
Part Two. Question 13 to 22.
Section One. Question 13 to 17.
You will hear five short recordings.
For each recording, decide which type of document the speaker is talking about.
Write one letter (A-H) next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay the recordings.
You have 15 seconds to read the list A-H.
[pause]
Now listen, and decide which type of document each speaker is talking about.
[pause]
Thirteen
Woman: Well no wonder the bank’s returned it unpaid. Look, the figures don’t match the amount in words. I expect someone was filling it in in too much of a hurry. Let’s see, we’d better issue another one straight away to pay Mrs Burton, because it’ll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldn’t be fair to keep her waiting much longer.
[pause]
Fourteen
Man: Some of the suppliers are already asking about the increases. I’ll check, but I seem to remember from last week’s meeting that in the end we agreed on three per cent. So that I’ll do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers?
[pause]
Fifteen
Woman: We’ve just received the paperwork from you about cleaning our premises, and I have to say that it doesn’t reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. I’m afraid I really can’t sign this. Could you send me a revised one?
[pause]
Sixteen
Man: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That’s even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid order are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the company’s overall position is still strong.
[pause]
Seventeen
Woman: I’ve just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last.. I’ve had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices, but we haven’t got a contract with them – Can you deal with it straight away so we stay in their good books?
[pause]
Now listen to the recording again.
商务英语BEC中级听力辅导
Part Three
I 分类 对白、独白、谈话 II Interview 1 特点：(1)两人访谈，一问一答 (2)提问--考题 2 应对：(1)重视提问 (2)重视提示词： a 转折词：but, yet, however, nevertheless b 级：the most, the least c 比较：more than, prefer, rather than d 强调词：did do, only, just, simply e 因果词：so, thus, therefore, as a result, that's why
PART THREE
Questions 23 -30
• You will hear a job applicant talking to the Personnel Manager of a chain of stores.
• Choose the correct phrase to complete each sentence 23 - 30.
• Mark one letter A, B or C for the phrase you choose.
23. The job vacancy is for
A an Assistant Manager.
B a Shop Assistant.
C a Store Manager.
24. Mr Benn got his business qualification at
A university.
B night school.
C a training centre.
25. Mr Benn disagreed with the Manager about
A product promotion.
B customer relations.
C pricing policy.
26. At Town and Country Stores, he deals with
A suppliers.
B secretaries.
C sales staff.
27. Mr Benn is attracted to the vacancy because it offers better
A career prospects.
B wages and bonuses.
C working conditions.
28. The American shops are currently run by
A American managers in America.
B British managers in America.
C British managers in Britain.
29. The new job deals with
A sales patterns.
B suppliers.
C customer service.
30. Mr Benn could start the new job in
A two weeks.
B four weeks.
C six weeks.
听力原文：
Part III
F Er, good afternoon, Mr. Benn. Thank you for coming. Do take a seat.
M Oh, thank you.
F Right. I've looked through your letter of application and your curriculum vitae. uh…interesting! I see you're nearly twenty-seven. Well, I think I'd better tell you generally about the job we have on offer here. It's an important position. It's an assistant manager ship reporting directly to the managing director. It covers several of the aspects of our business— supervising the purchasing of goods and deliveries, pricing, special offers and so on. Anyway, I see you have some experience with one of our main rivals. Can you tell me something about that?
M Yes, well, er, after I left school, I joined Sparton's Stores as a trainee. I was eighteen then.
F Yes?
M Uh, after the initial six months' trial period, they sent me to their retail training centre for a month. Then I went back to the branch in Marx Town. I then went to the night school for 2 years to get a diploma in commerce.
F Uh, yes.
M And I did a short computer studies course at university last summer as well. Anyway I worked in the Marx Town branch for another couple of years. I really enjoyed it there. But then Sparton's moved me to the city centre branch. And it wasn't quite so good, I'm afraid.
F mmm, why was that?
M Well, I'm afraid the general manager and I had different opinions. There was a terrific downturn in retail sales six years ago. Shoppers weren't spending much. Anyway I thought we ought to advertise our goods in our store more widely to draw in more customers. I had a few ideas, but we couldn't agree on the policy. It was a shame. I had hoped to move up to the deputy assistant there. But the job was given to someone else.
F mmm
M so I thought it was time to move on.
F I see. Well, uh, could you tell me what you do in your current job at, uh, ah, yes, Town and Country store, isn't it?
M Yes, uh, I've been there for nearly two years now. I help with store displays and promotions. And I've also been in complete charge from time to time when the proprietor's away at trade fairs and so on. But my main job is to do with the shop assistants—there are nearly forty, mostly part-timers. I used to supervise the cleaners and also the typists at one time too, but it became too much.
F So why are you looking for another job, Mr. Benn?
M Well I expect you know it's a family firm. And there's really no chance of getting ahead. The proprietor's son will take over when Mr Richards retires in two years. So I'd like to get back into a big chain with a number of stores where there're more opportunities for training and promotion. So I must say the working conditions at Town and Country are pretty good.
F Right, well, thank you, Mr. Benn. I expect you realise that our company moves its staff to different branches just like Sparton's. Now how would you feel about that?
M Sure. That's all right by me. I was going to ask you something about that if I may?
F Yes, yes, of course.
M Well, I understand from the press that you recently opened three stores in three American cities. Is there any possibility …uh…of being moved to one of those, after a time?
F Well, uh, not really. All shop staff are recruited locally in America though the stores are being managed at present directly from our head office in Britain. The plan is for total independence with locally recruited managers within five years.
M I see. Ah, and another question was to do with this position here again. Does it involve much contact with customers? I really enjoy getting to know what's selling well, how to give the best service and so on.
F Yes, well, not a great deal really. That's generally dealt with by customer services. Ah, Now as I said, it's mostly dealing with our producers, checking that orders are delivered on time, checking product quality, and that sort of thing. Now, the general manager is the one who tries to understand the sales figures.
M OK.
F Anyway, if you were offered the job, Mr. Benn, when would you be able to start?
M Well, I'm on four weeks' notice at Town and Country, but the proprietor's away for two weeks, so I wouldn't be able to see him until the beginning of next week. So it will take about six weeks, probably.
F Right. I see. Well, I think we should discuss now the terms and conditions we could offer you here. As you know, we have different salary scales based on …
Part Three解体方法： 1、阅读题目说明，推测大意 2、阅读题干，找出关键词，并且浏览选项 表时间的词 专有名词 否定词 极端意味词(级，) 3、听题时，注意文字替换
听 力技巧：anticipating(预期) + analyzing(分析) 1、背景知识 2、熟悉该语言表述习惯： 经过一个多月的不懈努力，一辆白色的桑塔纳终于进入了警方的视线 方法： (1)英语环境 (2)阅读时多做精读 (3) 潜心分析逻辑性强的文章，研究段与段之间、句子与句子之间的关系。 (4)研究细小结构 the distribution of wealth 财富的分配
PART TWO
(Questions 13-17) (真题集TEST 1-PART2)
● You will hear five short recordings.
● For each recording, decide which type of document the speaker is talking about.
● Write one letter (A-H) next to the number of the recording.
● Do not use any letter more than once.
● After you have listened once, replay the recordings.
A an invoice
B a price-list
C a bank statement
D a receipt
E a company cheque
F a balance sheet
G a contract
H an expenses claim form
13 ……………………………………
14 ……………………………………
15 ……………………………………
16 ……………………………………
17 ……………………………………
讲解：
15. For one thing…and for another…both of these…
16. …But… particularly healthy…that’s even when…and even more significantly…these…
答案：15 G 16 F
听力原文：
Fifteen
Woman: We’ve just received the paperwork from you about cleaning our premises, and I have to say that it doesn’t reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. I’m afraid I really can’t sign this. Could you send me a revised one?
Sixteen
Man: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That’s even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid order are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the company’s overall position is still strong.
PART THREE
I Interview
Questions 23-30(课堂讲义TEST 2- PART3)
• You will hear a radio interview with Kate Orebi, a recruitment manager at Carters (a national
chain of department stores), and Chair of the Association of Graduate Recruiters (AGR).
• Choose the correct phrase to complete sentences 23-30.
• Mark one letter A, B or C for the phrase you choose.
• You will hear the interview twice.
23. In her job as recruitment manager at Carters, Kate Orebi
A trains executives in recruitment procedures.
B interviews secretarial staff for each store.
C decides on the company’s recruitment policy.
24. The AGR represents
A major graduate employers.
B recruitment executives.
C small and medium-sized companies.
25. The AGR’s activities involve
A encouraging good recruitment practice.
B organizing the training of new graduate recruiters.
C analyzing recruitment statistics to predict trends.
26. Ms Orebi thinks that the present Higher Education system
A should accept more students than it does.
B provides people with important skills for employment.
C offers language courses which are too short to help students.
27. Ms Orebi thinks that in the future, colleges should provide more
A practical work experience.
B group learning situations.
C formal examinations.
28. The main thing that employers look for in graduates is
A the ability to use computers.
B good academic qualifications.
C the ability to work with others.
29. At Carters, the graduate selection process
A allows applicants to demonstrate their skills to the company.
B is based on success at three individual interviews.
C lasts as long as the recruiter thinks it should.
30. The company is keen to develop graduates who have
A initiative.
B average ability.
C leadership skills.
讲解：
23.I’m responsible for all aspects of staff recruitment, including…..
I make sure that everyone…
I’m also involved in…
24. at the moment AGR consists of…but…so I expect…
25. activities:
We have info services…
We also supply…
For the future, we’re hoping to…
So, in general, …
26. They’re far less elitist now…
They’ve opened their doors to …
And there are different… courses…now…
27. … So it seems to me that more team work… when…studying
28. …good exam results…but this isn’t…Certainly…employers want…
29. …Anyway…
30. …we can teach…such as…
And we also …
But ….we actually…not just…
答案：23-30 CAAB BCAB
听力原文：
M: Now, Mrs. Orebi, can you tell us something about your job as a recruitment manager at Carters?
F: Yes. I' m responsible for all aspects of staff recruitment, including policy making, that's for all staff from secretarial to executive level. I make sure that everyone's following the right procedures. I' m also involved in the interviewing and selection of management staff. That' s for all the stores.
M: You have another role in recruitment, don' t you? With the Association of Graduate Re¬cruiters?
F: Yes, I chair the executive committee.
M: Can you tell us a bit more about the Association?
F: Yes, at the moment, the AGR consists of a group of major employers of graduates, but more and more graduates are being recruited by small and medium-sized companies, so I expect the membership of the Association will change along with that. We have quite a range of activities, we have information service through which we give advice to any graduate employer and, uh, we also supply statistics to the education sector. For the fu¬ture, we' re hoping to develop as a training body, particularly working with, uh, new graduate re¬cruiters. So, in general, you could say that we exist to spread good practice.
M: There've been quite a few changes in Higher Education over the last few years, of course. As a graduate recruiter, these must have been quite important to you.
F: Yes. Universities and colleges have certainly changed. They're far less elitist now than they used to be. And, yes, they've opened their doors to a much wider range of people. And there are different types of courses now. There are short, modular courses in languages and business skills and of course these are all helpful when it comes to looking for a job.
M: Do you think that further changes are needed in the future?
F: Yes, I do. I think that colleges need to listen to what employers are saying about the need for people to learn to work in groups. In this situation, people get used to cooperating and sharing information. Of course, at the moment, we've got examination systems that doesn't allow for collabora¬tion. So it seems to me that more team work is required when it comes to studying.
M: What kind of skills would you say employers are looking for? I mean, are graduates ready for work?
F: Well, as always, some are, and some aren't. You see, the colleges have to achieve good ex¬am results, but this isn't always what employers are looking for. Certainly in the service sector, em¬ployers want people who can interact with customers and who can work as part of a team. The ability of using computers and all the other new technology isn't such an issue anymore. I suppose employers feel they can take it for granted now and it's very easy to train people up.
M: And how does a company decide whether a graduate has the skills he's looking for? For example, what is the selection procedure at Carters?
F: Well, the first stage consists of individual interviews. These are followed by group exercises. There are three exercises and they last about 24 hours. I suppose ideally they should be longer. But there are some practical constraints. Anyway the process itself gives people the opportunity to display certain skills, like the ability to work in a team or the ability to plan and organize.
M: Do these skills develop after selection?
F: We can teach graduate employees certain things, such as leadership techniques, and we also encourage certain things with rewards, initiative for example. But the basis of our approach is career development for all graduates, not just the real high fliers. We actually think the companies benefit more from improving the performance of the typical graduates, not just a selected few.
M: Kate Orebi, Thanks for joining us.
2020上半年商务英语准考证打印入口
